Additional services for e-commerce

You can ask us to prepare customs declarations and place an order for it in MyELS system. The price for customs declaration is 5 € per shipment.

When you export goods for commercial purposes, please refer to the Customs Commercial Export Guidelines for Finland and the European Union.

Electronic export notification

Commercial export shall be subject to electronic export notification. This is also important for the exporter, as the exit decision confirms that the exporter can prove to the Tax Administration that the goods have left the EU (VAT 0%).

Customs requires an export declaration for each export consignment, ie if you send one package you must complete one export declaration. If there are 50 packages per export batch, then one export declaration is sufficient. But it must include information about the content of each individual package.

Electronic export notification allows multiple consignees to be identified (one exporter). In this case, the consignee information is given by item, not by trader information.

What documents and information do I need to submit?

The date and number of the invoice confirming the value of the goods shall be updated in MyELS for the purposes of the customs export declaration. In addition, a copy of the invoice or pro forma invoice should be attached as a supplement for the purposes of any customs control.

MyELS system must be updated with the commodity code of the product, Customs heading. You can search for the item in Customs's Title Search Service. Please note that the customer is responsible that the item code is correctly entered.

Goods sold in online-store do not sometimes fit yo the customer, which leads to returns. The export declaration makes it easy to prove that you return the correct item.

The refund price will be based on our price list and will be paid extra.

If the tax-free item returns to Finland (or to any other EU country), it must be returned for clearance and subject to VAT.

In Finland, the VAT administration is responsible for collecting VAT. The customs clearance decision on import shall be entered in the accounts and the accounting officer shall declare the value-added tax in the periodic declaration to the Tax Administration. Import duties on the returned goods are thus not subject to any tax, but they must be done.

The method of return will be agreed upon at the contractual stage. There are two options for a possible refund:

• Shipment and its contents will be destroyed (for low-value shipments);
• OR the transmission will be returned on the same route at the expense of the sender.

You can ship an oversized package as a Priority parcel. Weight up to 20 kg.
If the package weight exceeds 20 kg but remains below 30 kg, an additional charge is 30 € per package.

Maximum length 105 cm.
Max sum of dimensions = length + perimeter = 200 cm.
Maximum dimensions can not be exceeded.